Return

Dear customers!

Despite the fact that we try our best to make purchases easier in our online store and describe all the sizes in details, we upload a lot of photos and videos on our social media, but still the product may not suit you or not like.

You can always return it (or change) within 14 calendar days after delivery.

What you need to return goods:

1. Write to us an e-mail - This email address is being protected from spambots. You need JavaScript enabled to view it., with the subject - Return of goods, attach a photo or scan of any identification document, and write the order number, country and city where the order was sent.

2. Within three calendar days we will check the information and send you a return form with details of the return.

3. After you receive a response from us, please complete the following steps:

- carefully pack the goods in the original packaging

- send within five calendar days to the indicated address in the letter together with the printed order form.

4. Refunds (or replacement of goods) are made within 30 working days from the time of arrival of the goods to the warehouse of Under the Clouds.

5. In what cases will we not be able to accept the goods:

- after 14 days from the receiving of your goods

- in the lack of a return form specifying the reason for the return

- with incomplete packaging of the goods (no packaging, labels or other things that were bundled with the goods)

- if the goods were in use

- we will not be able to return of underwear (swimsuits)

@Under the clouds